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--- support [2024/01/10 22:04] – Alan Shea
+++ support [2024/01/13 02:43] (current) – Alan Shea
@@ Line 2: / Line 2: @@
 <WRAP center round download>
-====Remote support downloads:==
+====Remote Support downloads:==
-Please download and run the "Remote Desktop" software when requesting remote support. You will need to provide the 6-digit code to the support engineer before they can connect to your computer. Closing the program will terminate the remote support session.
+  * Please download and run the "Remote Desktop" software when requesting remote support.
+  * The software will generate a 9-digit code each time you open it. You will need to provide the 9-digit code to the support engineer before they can connect to your computer.
+  * Closing the program will terminate the remote support session.
 <wrap download>
 {{ :support:frangipani_support_remotely_desktop.exe |}}
-{{filelist>:support:*desktop.exe&style=table&tableheader=0&tableshowsize=1}}
 </wrap>
-----
-The "Remote Installer" program is an installable background agent that provides unattended access to a computer. Please do not install this unless requested.
+----
+===Remote Agent==
+The "Remote Installer" program is an installable background agent that provides unattended access to a computer. Please do not install this unless requested. The installer will download the complete agent after execution.
 <wrap download>
 {{ :support:frangipani_support_remotely_installer.exe |}}
 </wrap>
+| //Settings for Installer Agent if needed:// ||
+| **Server URL:** | %%https://support.frangipani.org%% |
+| **Organization ID:** | d89b3bd2-9eca-4a79-87b3-dd4bf0ec5211 |
 \\ \\ \\
 </WRAP>

Frangipani

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