Differences

This shows you the differences between two versions of the page.

--- support [2024/01/10 22:19] – Alan Shea
+++ support [2024/01/13 02:43] (current) – Alan Shea
@@ Line 2: / Line 2: @@
 <WRAP center round download>
-====Remote support downloads:==
+====Remote Support downloads:==
-Please download and run the "Remote Desktop" software when requesting remote support. You will need to provide the 6-digit code to the support engineer before they can connect to your computer. Closing the program will terminate the remote support session.
+  * Please download and run the "Remote Desktop" software when requesting remote support.
+  * The software will generate a 9-digit code each time you open it. You will need to provide the 9-digit code to the support engineer before they can connect to your computer.
+  * Closing the program will terminate the remote support session.
 <wrap download>
 {{ :support:frangipani_support_remotely_desktop.exe |}}
 </wrap>
 ----
@@ Line 17: / Line 21: @@
 </wrap>
-| //Settings for Installer Agent:// ||
+| //Settings for Installer Agent if needed:// ||
-| **Server URL:** | %%https://support.metatek.org%% |
+| **Server URL:** | %%https://support.frangipani.org%% |
 | **Organization ID:** | d89b3bd2-9eca-4a79-87b3-dd4bf0ec5211 |

Frangipani