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| support [2024/01/10 22:26] – Alan Shea | support [2026/07/14 20:43] (current) – Alan Shea |
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| ======.: Frangipani Systems :: Remote Support :. === | ======.: Frangipani Systems :: MetaTek Support :. === |
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| <WRAP center round download> | <WRAP center round download> |
| ====Remote Support downloads:== | =====Remote Support Assistant:== |
| Please download and run the "Remote Desktop" software when requesting remote support. You will need to provide the 9-digit code to the support engineer before they can connect to your computer. Closing the program will terminate the remote support session. | [[https://mesh.metatek.org/agentinvite?c=8C9zNouz0Q29wcrpHK8C9CaKhGtp7PTiksKJdUHMNLBfIs41DaNO@gh2JnSLD@Y4DYTako0cXZErU2MHYWjTzg1BZk698n2Xcne54xmYPdtDekh1EU8CJDJvC8QdJ@VS3Az5gp752WoOwkUcpe8iaAeOl0xGtnK42nrmEaegYIKOmSVzFV3f4TqQHf3KF9GZDxvF5MVAQ5DY0DAk|{{ support_20260714-200941.png?300}}]] |
| | * Please download and run the "Remote Agent Assistant" when requesting remote support. |
| | * Closing the program will terminate the remote support session. |
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| <wrap download> | <wrap download> |
| {{ :support:frangipani_support_remotely_desktop.exe |}} | [[https://mesh.metatek.org/agentinvite?c=8C9zNouz0Q29wcrpHK8C9CaKhGtp7PTiksKJdUHMNLBfIs41DaNO@gh2JnSLD@Y4DYTako0cXZErU2MHYWjTzg1BZk698n2Xcne54xmYPdtDekh1EU8CJDJvC8QdJ@VS3Az5gp752WoOwkUcpe8iaAeOl0xGtnK42nrmEaegYIKOmSVzFV3f4TqQHf3KF9GZDxvF5MVAQ5DY0DAk|MeshCentral Agent Assistant for Windows]] |
| </wrap> | </wrap> |
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| | </WRAP> |
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| |
| ---- | ---- |
| ===Remote Agent== | <WRAP center round download> |
| The "Remote Installer" program is an installable background agent that provides unattended access to a computer. Please do not install this unless requested. The installer will download the complete agent after execution. | =====Remote Support Agent== |
| | [[https://mesh.metatek.org/agentinvite?c=MvBWmo5liU@J1udUGAIcbiC3V@KnjL4fnqF1kCLYCCJqROVOriV66GMRqiQXneJrDu$Jp7rsHxg0buJMB2UVxoejB8f4EmencrdHNBrBkseLpwtTuat1b$bjXRzo9ARV3y5q$tyKo@ADEL@IQyybSzhnn9vcrvT@BSyjF55UKmuQNRWiS5xVI4LbUYVChzkWVKETMlg=|{{ support_20260714-202217.png?300}}]] |
| | The "Remote Agent" is a background agent that provides unattended access to a computer. |
| | * Please do not install this unless requested. |
| |
| <wrap download> | <wrap download> |
| {{ :support:frangipani_support_remotely_installer.exe |}} | [[https://mesh.metatek.org/agentinvite?c=MvBWmo5liU@J1udUGAIcbiC3V@KnjL4fnqF1kCLYCCJqROVOriV66GMRqiQXneJrDu$Jp7rsHxg0buJMB2UVxoejB8f4EmencrdHNBrBkseLpwtTuat1b$bjXRzo9ARV3y5q$tyKo@ADEL@IQyybSzhnn9vcrvT@BSyjF55UKmuQNRWiS5xVI4LbUYVChzkWVKETMlg=|Download MeshCentral Agent]] |
| </wrap> | </wrap> |
| |
| | //Settings for Installer Agent:// || | |
| | **Server URL:** | %%https://support.metatek.org%% | | |
| | **Organization ID:** | d89b3bd2-9eca-4a79-87b3-dd4bf0ec5211 | | |
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| \\ \\ \\ | \\ \\ \\ |
| </WRAP> | </WRAP> |
| |
| | ~~NOTOC~~ |